When dropping off the package at FedEx, they inspected the box to make sure there were no loose items inside and that it was packed properly. What is the money you pay for increased declared value for then? All Help requests: consult fedex.com or 1-800-Go-FedEx prior to posting. Going to post right now on their wall. If all else fails, sue FedEx in small claims for a breach of their insurance agreement with you. How long does a claims process take? FedEx Sales Team: 08456 016060. I haven't recieved my package. Lastly, keep them until your claim is resolved. Sign In . Literally the only piece of documentation I don't have is a picture of the bubble wrap (cause the recipient didn't send one to me, and it never occurred to me that that could be a reason to deny a claim, especially when the package was inspected before shipping). I work at a business that does a lot of shipping through fedex and lmao yeah this has been my experience with them, down to the reasons. So, I sent a computer card to somebody using FedEx. I placed an online order and paid for faster shipping and was supposed to receive my package on the 4th. They measured and weighed it and I paid. My daughter told them I had changed the delivery date online and the delivery guy told her he was going to attempt delivery again on the next business day, which was today and yes they did try again while I was at work. Not so much. If you have to submit a claim when this is not the case then document the hell out of everything. All claims must be made within 21 calendar days after delivery. Make sure you include compensation for loss of time and damage to reputation. The card, which was encased and wrapped in multiple layers of bubble wrap was destroyed. After you make a claim, resolution is fairly quick and usually completed within a week. Check the status of your claim online at any time or request email updates. If you choose to log in, we'll use information from your shipping record to pre-populate portions of your claim form. FedEx loses my claim. Insured for $1200 value of guitar. I've found Twitter to be an incredibly effective tool for dealing with issues like this. No. Take the FedEx location that you shipped from to small claims. Crushed to the point where the edges broke open (shown in pictures... link at the end of this wall of text). It's fedex ground. A place to ask simple legal questions, and to have legal concepts explained. FedEx Compatible. I bet someone responds and takes care of you. FedEx … If a customer suspects that their package is lost or damaged, we encourage them to contact the shipper to begin the claims process. How can I get in touch with someone other than calling because I have trouble hearing in the phone. And no doubt they will file a claim to get their money back from FE, but @fedex needs to do some deep internal investigating and fix this. “Most of the routes for … Guitar arrives at buyer seriously damaged. You have to prove that that the item was damaged. So what the hell did I pay for insurance for???? Crazy. Our Company. Curious, any experiences with UPS and USPS insurance claims? In the past (and this may still be one of a couple options now) I filed the claim through the FedEx website: You may need to first create an account if you do not already have one. Unless additional time for research is required, most cases are resolved between five and seven business days after we receive your claim form. I'm not sure how long a time is good enough to wait before calling fedex to see what's up. In such cases, FedEx will not take any responsibility. Looking for advice and help and exposure on this. I refund buyer and file a claim with FedEx. If you file your claim online, you’ll get an on-screen message from us after you submit the form. I file again. This is an X-Post from r/scams... wasn't really sure the best place to post this, but this place seems like it has a lot more traffic than r/scams and I think people should know about this. So FedEx customer service (which is a separate department from claims) decided to try and handle the claims people for me. A Fedex truck backed into my parked car (punched a hole in my front bumper). How can they deny a claim because of a lack of pictures of bubble wrap when the package was inspected upon dropping it off to ensure it was packed properly? You may want to post this in the forums of www.elliott.org - those folks are great at helping with consumer issues, thanks for the help! The buyer should do this and then share that information with USPS and the seller. Language. E-mail FedEx executives (here's probably an outdated list, but just to give you an idea). Bring photos of damaged shipping and your description exactly as stated. If you have to submit a claim when this is not the case then document the hell out of everything. Does anyone know anything about the fedex location in Martinsburg, West Virginia? Fedex is then forced to inspect the package in the original packaging as it is in their hands. Obviously, the 6th has also come and gone and it's just been sitting in Martinsburg for whatever reason. When buyer received TV, he send me email that the TV is damaged during the shipping and request refund. Haha whoa.. Yeah, as I said, at the FedEx print and ship center they inspected the package, asked me what was in it, looked at how it was packed, and had no problem taking my money for insurance and shipping it. Thats weird. If you have further issues, go to a Fedex Office location and request for a damage claims form that can be faxed to head office. The recipient received the package, and it was CRUSHED. Public shaming their social accounts. Submit a Claim for Lost or Damaged Shipments. For damage claims, please include photos of both the damaged packaging and its contents. 2.1 What does it mean that shipping is pending and through FedEx? it was also UPS. We’ll let you know when we receive your VA disability claim. There's a step in the process online that involves photos. 1. Claim received. They took the car and handled it all. Contact the seller at once so the seller can file the claim. According to Ian, a former driver in Ohio, FedEx Express and FedEx Ground are actually two separate entities. Only one reroute per package is allowed. A week later I get a notification on my fedex account that I was charged the $875 plus $350 and a fuel charge for an overweight and OS package. Flair. A woman ran into the trailer and destroyed the trailer ramp. and i bought from an e-tailer (dan's comp). We're also a sanctuary for employees and contractors for FedEx to speak freely! Please note that a letter of authorization of the account holder or the shipper is required if a recipient or a third party wants to raise a claim. My $15 at uHaul made me not responsible for $6000 of damage to the trailer. Apparently I'm supposed to intuit that FedEx needs pictures of bubble wrap or else one's claim will be denied. I'm sorry you're having to go through this, I get it enough at work with one of a kind 1500 dollar items, but you're completely SOL. I paid $15 for insurance. There are some terms and conditions, as with any carrier, to when you can file claims, but the process is the same. So my tuesday delivered package, is looking like friday, with a hopefully. thanks for the advice. If you're an employee you may receive a flair based on your OpCo + Title. Sold a guitar. going to send this to them right now. If you're an employee you may receive a flair based on your OpCo + Title. I submitted all requested information — information about me, about the package, contents, proof of value, pictures sent to me by the recipient, the recipients phone number and address, yada yada. Our team is available Monday to Friday from 08:00 to 18:00 and Saturday from 08:00 to 12:00. Go to FedEx Claims online using this link Click Start a Claim button Select View My Claims tab at the top You will need to add an account in View By. Flair Abbreviations: FXG - FedEx Ground, FXE - FedEx Express, FXO - FedEx Office, FXS - FedEx Services, FXF - FedEx Freight, A place for discussion regarding anything FedEx. In order to make an USPS insurance claim you do have to photograph the damage and the box and hold on to all of it. for me, two days in a row. Can't get my money back or my phones. Nothing really useful to tell you. Hm. As an aside, I once rented a uhaul trailer when moving. Monday to Friday from 09:00 to 17:00 you can speak to our sales team about becoming a FedEx customer or to discuss any existing rate arrangements. I also gave the value of TV about $700. They attempted delivery Friday anyway. Multiple pins were bent and it is completely unusable. Fedex Claim reviews: To get refund. I called claims department to file a claim. Request for more clarification given the P&S context. 12 business days elapsed, and I got no phone call. So I got a text saying they're going to make one more delivery attempt, tomorrow, before they return to sender. Click for more information. Press J to jump to the feed. A rep I speak to at times has literally told me fedex would lose money if they had to pay all the insurance claims filed. Track the status of your claim. View & Pay Bill. Yes, you can. During the claims process, FedEx makes it convenient to track the status of your claim, and you can do so up to 12 months after the claim is filed, even if it has been resolved. Submit supporting documentation for damaged FedEx package. If you mail your application, we’ll send you a letter to let you know we have your claim. FedEx will notify you if your claim requires an inspection. File a Claim. Start a claim/damaged package/missing shipping request. Then they update the history in the past, and lie again the next day. Apparently not to FedEx. Customer Service: 03456 00 00 68. Three days later, I found fedex charged for this shipping for 145.9 like below. This would be my next step too. In fact, apparently it is FedEx's policy to NOT inform people who file a claim of the decision of the claim (contrary to what I was told on the phone when filing a claim). Provide a copy (or request to have them make a copy) of your Fedex Pack and Ship receipt. @AmyHayward1979 @maxi_steele @vote4robgill @FedExCanada @FedEx The company was happy to send her another, thank goodness. If your claim is directly sent by email to FedEx (uae@fedex.com) or raised to FedEx Customer Service (800 33339), you will receive an acknowledgement email and regular updates on the status of your claim. Buyer sends photos and returns guitar. It's really straightforward to file small claims in most states, and they're not allowed to have a lawyer present. You may use this online application to request a refund or adjustment of your transportation charges if you are a U.S. customer requesting a refund for eligible FedEx Freight ® shipments sent within the 48 contiguous U.S. FedEx FAQ. But the company cannot do anything if the shipment was successfully delivered but was lost, stolen, or damaged after the delivery. states. Because I paid for insurance. Select your claim type. Door Tag Supplies Billing Delivery Schedule Pickup. not damaged items. Corporate Responsibility. View FedEx Frequently asked questions for immediate assistance. When I dropped the car off, I literally had to do NOTHING. Contacted Fed ex, … This seems like a blatant attempt to make insurance claims as hard as possible to win. FedEx can reroute a shipment if it is authorized by the sender. Is Martinsburg a location where packages commonly get lost or just sit for weeks at a time? This would explain how they're allowed to get away with it. Contact the seller at once so the seller can file the claim. Newsroom. Contacts for Domestic enquiries. Fedex said in order to insure it they would have to pack it with my provided foam and a new box that would match the old one. FedEx Blog. Please Note. We do all our shipping through UPS (unless customer requests otherwise), and never ship without insurance. Proof of loss should include original commercial invoice, packing list, and signed delivery receipt noting exceptions. www.consumerist.com Companies don't like showing up on that blog. A rep I speak to at times has literally told me fedex would lose money if they had to pay all the insurance claims filed. Tell your story to The Consumerist. They never contacted the recipient. Be civil. Start a claim/damaged package/missing shipping request. All help requests: censored tracking information required. View My Claims View an… Does FedEx replace a stolen package? My mind is beyond blown. Press question mark to learn the rest of the keyboard shortcuts. the only claim i ever had to deal w/ was missing items. Please return the completed form and required proof of loss and value to claims@ftn.fedex.com. 2. I check on status a month later. Ok. maybe this is UPS genius viral marketing... like that burger king/mcdonalds thing. just sent the story to them. Contact customer support before asking questions regarding shipments, disputes, inquiries. I explained how frustrated I was, and how it feels like fraud to lie to a customer and tell them a claims department representative will get in touch with them when that is actually not their policy, to claim that "an item was not made available to them" when they didn't even ask for the item to be made available to them in the first place. 2 FedEx Scheduled Delivery Pending: Related questions and FAQS. But Fedex refuses to pay out on items bigger than 200 dollars or so. Thanks for your insight man. AND THEY WONT GIVE ME MY MONEY BACK AFTER DESTROYING MY PACKAGE. I ordered some wine, some limited edition Pearl Jam wine, and when I saw when it was going to be delivered, last Friday, on Thursday I did the manage delivery to have it delivered on Wednesday, my next day off, since it needs to be signed for by someone over 21. I understand many shipping facilities are backed up but it's just frustrating when I pay so much money for faster shipping and my package never arrives. About FedEx ... Careers. There's a step in the process online that involves photos. FedEx damaged package claims process 1. By using our Services or clicking I agree, you agree to our use of cookies. Good thing I purchased insurance, right? You cannot overdo it. The insurance on the $300 package was easily $8. *We're not officially endorsed by FedEx nor are we a representation of the company*. Your best bet is making a nuisance of yourself on their Facebook wall. Further guidance on the claims process can be found at fedex.com.” When I bought the postage online, fedex gave about $80 shipping fee. Apparently, not having pictures of bubble wrap is grounds to deny a claim. File Claims Begin your claim process by completing the online claim form, either as a guest or after you log in to fedex.com. Developer Resource Center. Write a complaint to the Better Business Bureau. Otherwise how can USPS or any shipping company refund the item's cost? The 4th came and went and the updated date for delivery was the 6th. She transferred me to customer service. A review of your claim shows that the original shipping cartons, packing materials and contents were not available for our inspection.". They sent me an email saying that my claim was denied. FedEx Ground claims have a nine-month window from the delivery date; however, if the item is lost or missing, it must be reportedwithin 60 days. would any of you consider it reasonable for FedEx to ask me to be patient for a package that has apparently been sitting on a truck between locations for 120 hours. Flair Abbreviations: FXG - FedEx Ground, FXE - FedEx Express, FXO - FedEx Office, FXS - FedEx Services, FXF - FedEx Freight Management of the claims department WONT RESPOND TO FEDEX CUSTOMER SERVICE. You can file a claim by filling the claim form and submit it to uae@fedex.com. It's been some time since I had to file a FedEx claim as an eBay seller - perhaps 3 years or more so the process may have changed. Press question mark to learn the rest of the keyboard shortcuts. And while that has gone up quite a bit, they have never not paid a claim. So I called FedEx claims to inquire further. I used to only ship FedEx. CUSTOMER SUPPORT. You can also attach and submit your supporting documents* (if required) online, together with your claim. If you file your claim on eBenefits, you’ll see a notice from us in your claims list within about one hour of applying. The driver came to my door and fessed up, but then begged me to not call FedEx, gave me his name and phone number and asked to just reimburse me directly for the cost of the repair. For what reason? For future reference, if you get shipped a fedex package you have to sign for and it is obviously damaged, REFUSE THE DELIVERY. Please maintain the original packaging, including cartons and contents. Yeah. This prepares the package for inspection. History of FedEx. Don't understand how it is legal for them to sell insurance but refuse to pay out for items more than $200. When you file online, you can request to receive periodic email updates on the status of your claim. You cannot overdo it. The kicker for me is the business I'm with, we pass every test they do of our items when their guys come out to see if we're packing things correctly. Here is a quote of what they said in their letter to me: "Under the terms and conditions governing this shipment, all of the original shipping cartons, packing and contents must be made available for our inspection and retained until the claim is concluded. YES YOU READ THAT RIGHT. How in the hell can FedEx customer service not even get a response from FedEx claims? I waited till they were done. Any insight anyone can give would be greatly appreciated. Because I didn't include pictures of the bubble wrap used to encase the computer card. So I emailed the claims department. I asked the claims department woman to transfer me to her superior. Almost 3 months now after i sent the switch, i called last Friday about what's going on the local ups and had nothing from there end so i called 1 800 number and they told me that the investigation team ended the claim on the February 2nd … Isn't that what insurance is for? Only fedex express is worth a damn, according to the discussion I just had with fedex. Read: Fedex working hours on Saturday and Sunday. Thanks for the help. Fedex is then forced to inspect the package in the original packaging as it is in their hands. But it's been out for delivery. Not only that, but I live in the north east and my package was in PA. By going to WV, it's actually travelling AWAY from me and I'm just really confused about that. New comments cannot be posted and votes cannot be cast, More posts from the legaladvice community. The package damage, the item damage (again all this was also sent to FedEx), my receipt with proof of insurance (also sent to them... thank god I saved it), and their response to me. FedEx Cross Border. Reddit, this seems like blatant consumer fraud to me. Post on FedEx's social media accounts. What is the point of insurance if FedEx wont reimburse you if they destroy your package? 31581PL 1/09 FTN update 12/17 SUBMIT They must have contacted the recipient and he must have not responded, right? i contacted them first, we discussed everything, they wanted me to file a police report claiming items went missing in transit (dan's comp apparently has an awesome inventory tracking system to ensure that everything on an … Sorry to jump in but my Fedex rep, and others I've spoken to, sure do treat that like insurance. Begin an online claim. Continue making a nuisance of yourself. According to the FedEx website:; FedEx Canada Customer Support. I was told I would recieve a call in 7 to 10 business days. Never again. All was well, and the item was shipped. It's obviously a widespread problem.
You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Cookies help us deliver our Services. “The safety and security of our customers' shipments is a top priority and we are investigating this matter. Shipped via FedEx. I filed the claim on fedex website on that day. Have an email into him asking for it though.. After supplying that evidence, not sure on what grounds they could refuse insurance payout (and maybe that's why they're putting me through this rigamarole)? Top Searched . Insurance is a statistics game, and rare events can occur that put you upside down, but if the amount of legitimate claims is greater than the premiums you're taking, you're doing it wrong. If your shipment was arranged through FedEx Trade Networks and is damaged, lost or missing contents, you can file a claim … The major online retailers we work with also at times order things to test our packaging and we've passed every one with flying colors. A reroute includes a change: From one street address to another in the same city From Hold at FedEx Location instructions to a request for a delivery From delivery instructions to a request for Hold at FedEx Location Change Country. The sender, the recipient or a third-party can file a claim. FedEx coverage extends to the damage or loss of the package. In large corporations, the social media people have far more power than the answer-the-phone people. 2. 2.2 What is a reason that a FedEx package did not arrive on the estimated date and now says no estimated date … Guess what? Determine when you need to file the claim. 3. Name calling and ad hominem posts and comments not allowed, Press J to jump to the feed. The card is valued at $300, and I insured it for $300. Clearly, they aren't charging enough for insurance. http://imgur.com/a/USm7g, Also, as per the bot's instructions, Im from California and the item was being shipped to Michigan. So it looks like despite me changing the delivery date and even paying to change it, it makes no difference? I even paid $11.50 extra to change the delivery date. For thirty bucks you can file a small claims court case against FedEx in California. FedEx claims wouldn't disclose information about the case to CUSTOMER SERVICE. Contact your state department of insurance and/or consumer affairs. They also never contacted me. Continue filling out the requested information to complete the online claim form. So I complained more to customer service, and they said they would take care of it... That they were trying to get in touch with management of the claims department. And when you ask to speak to a manager when calling the claims department, THEY TRANSFER YOU TO CUSTOMER SERVICE. Our team will conduct the necessary investigation and shall keep you informed throughout the process. No delivery, no attempt. More From FedEx. At first, FedEx claims refused to talk to FedEx customer service. Enter your tracking/PRO number. The reason they gave me for my claim being denied (after I asked them how on earth they could say the items were "not made available to them" when I supplied the recipients information and means to get in touch with him to pick up the item, and they never called)? If you make the claim outside the designated time frame, FedEx won’t investigate the claim. We had a package that was delivered on 10/17/19 and did not show up and delivered not to right door on instructions. BE FOREWARNED WHEN SHIPPING FEDEX AND PAYING FOR INSURANCE. Click for more information. Contact Us. 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Than the answer-the-phone people @ AmyHayward1979 @ maxi_steele @ vote4robgill @ FedExCanada @ FedEx the company can not anything... Be denied, you can also attach and submit it to uae @ fedex.com was well, I... And security of our customers ' shipments is a separate department from claims ) decided to try handle! 10/17/19 and did not show up and delivered not to right door on.! Can reroute a shipment if it is in their hands “ most of the wrap. Refused to talk to FedEx customer service items bigger than 200 dollars or so to submit claim... Your claim form is making a nuisance of yourself on their Facebook wall then the! Step in the past, and it is in their hands needs pictures of bubble wrap is grounds deny! And FedEx Ground are actually two separate entities allowed, press J to jump in but my FedEx rep and. A letter to let you know when we receive your claim online at any time or request to my! E-Mail FedEx executives ( here 's probably an outdated list, but just to give you idea. Sure you include compensation for loss of the keyboard shortcuts shipments, disputes, inquiries greatly... But was lost, stolen, or damaged, we 'll use information your. Case against FedEx in small claims in most states, and the item 's cost they return sender! Contacted the recipient received the package in the process online that involves photos ( or to... Not officially endorsed by FedEx nor are we a representation of the claims people for me grounds to a! It was CRUSHED to submit a claim exactly as stated … FedEx can a... They sent me an email saying that my claim was denied you make a.... You submit the form after the delivery reddit, this seems like blatant fraud... And while that has gone up quite a bit, they have not... The hell out of everything truck backed into my parked car ( punched a hole in my front bumper.... An outdated list, but just to give you an idea ) for items more than $ 200 responsible $! 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